Returns & Refunds Policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a refund, your item must be in the same condition in which it was received and in its original packaging. Please note that return shipping costs are the customer’s responsibility, and a restocking fee of up to 25% of the sale price may apply.

To start a return, or if you have any questions regarding returns, please contact me at joana.alvaro@anajo-designs.com . If your return is accepted, I will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact me immediately if the item is defective, damaged, or if you receive the wrong item, so I can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once the return is accepted, you may place a separate order for the new item.

Refunds
I will notify you once your return has been received and inspected and will let you know whether the refund is approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact me at joana.alvaro@anajo-designs.com .